Refund policy

Returns
We offer a 7 day return policy from the day you recieve your order.  

Your item must be returned unused and in the same condition that you received it  in the original packaging.

Custom Made items and Gift Cards cannot be returned and are non-refundable.

Please do not send your purchase back without contacting us first through email.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and wheather a refund, repair or replacement is in order.

Qualified refunds will be processed, and a credit will be automatically be applied to your credit card or original method of payment.

Processing time varies before a refund is posted.
Please contact us at abby@abbyscrafts.com if you have a problem recieving your refund.

Sale items (if applicable) -
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable) -
We only replace items if they are defective or damaged. If you need to exchange it for the same item. Send us an email at abby@abbyscrafts.com before sending any items.

Gifts -
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping -
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

If you are shipping an item over $75, consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.